Authentication responsiveness has returned to normal and access to Hiro is working again.

This disruption was caused by an upstream incident with our authentication provider, Kinde, affecting their AU region. Kinde have advised that latency has returned to normal and they are continuing to monitor the result. We will keep monitoring from our side, but service is currently operating normally.

We’ve seen authentication responsiveness improve and app access appears to be working again. Our monitoring has also automatically resolved the incident.

Kinde, our authentication provider, still has their AU region incident open while they continue investigating. We’ll keep monitoring closely and share another update once they formally confirm resolution.

We’re currently seeing intermittent slowness and timeout errors affecting sign-in and related authentication flows.

This is due to an active incident with our authentication provider, Kinde, affecting their AU region. Hiro remains online, however login-related actions may be slower than usual or fail intermittently while Kinde investigate.

We’re monitoring the incident closely and will share a further update as soon as more information becomes available.

We’re sorry for the disruption.