Incidents reported on status page for Hiro https://status.ourhiro.io/ https://d1lppblt9t2x15.cloudfront.net/logos/79d325825e77508449ad9097406a2dd6.png https://status.ourhiro.io/ en https://status.ourhiro.io/ Mon, 08 Dec 2025 17:02:13 +0000 https://status.ourhiro.io/#bb8c4e0c8efeacccf9c49f6a17e0241fd995e8d19d31ff603b14e8ba22f8275d Hiro Homepage (ourhiro.io) recovered https://status.ourhiro.io/ Mon, 08 Dec 2025 16:56:40 +0000 https://status.ourhiro.io/#bb8c4e0c8efeacccf9c49f6a17e0241fd995e8d19d31ff603b14e8ba22f8275d Hiro Homepage (ourhiro.io) went down https://status.ourhiro.io/ Mon, 08 Dec 2025 16:47:06 +0000 https://status.ourhiro.io/#0f3f92084210aa0b75c723135a0bc26002ebe4b90b339385e8f65049fed92dc1 Hiro Homepage (ourhiro.io) recovered https://status.ourhiro.io/ Mon, 08 Dec 2025 12:47:05 +0000 https://status.ourhiro.io/#0f3f92084210aa0b75c723135a0bc26002ebe4b90b339385e8f65049fed92dc1 Hiro Homepage (ourhiro.io) went down https://status.ourhiro.io/ Mon, 08 Dec 2025 12:04:41 +0000 https://status.ourhiro.io/#ed59f0099334dde78976bc4a562229fb1515c6dd84d3743dabfc7a5092de4a3b Hiro Homepage (ourhiro.io) recovered https://status.ourhiro.io/ Mon, 08 Dec 2025 12:02:08 +0000 https://status.ourhiro.io/#ed59f0099334dde78976bc4a562229fb1515c6dd84d3743dabfc7a5092de4a3b Hiro Homepage (ourhiro.io) went down https://status.ourhiro.io/incident/747757 Mon, 20 Oct 2025 23:53:00 -0000 https://status.ourhiro.io/incident/747757#71d133307bd73b4b79b96a65cfbc7a5c859ea53774f6f649e9a7976fe566cc8d Hiro continues to be responsive since the initial outage was identified as mitigated. We thank our members for their patience during this brief outage window. https://status.ourhiro.io/incident/747757 Mon, 20 Oct 2025 23:14:00 -0000 https://status.ourhiro.io/incident/747757#4d452bb2d64d2b02b12033e0a487b3bbe0c5b2376e69152cf5ed4255f5e2e158 The issue is mitigated and we are continuing to monitor. https://status.ourhiro.io/ Mon, 20 Oct 2025 23:12:08 +0000 https://status.ourhiro.io/#7026088143e5ebe23ed4be4664ae6772ab23a716e6cbbc429e58b6a0143d4ccb Hiro App (app.ourhiro.io) recovered https://status.ourhiro.io/ Mon, 20 Oct 2025 23:10:07 +0000 https://status.ourhiro.io/#7026088143e5ebe23ed4be4664ae6772ab23a716e6cbbc429e58b6a0143d4ccb Hiro App (app.ourhiro.io) went down https://status.ourhiro.io/incident/747757 Mon, 20 Oct 2025 23:09:00 -0000 https://status.ourhiro.io/incident/747757#f408b26744265c3414e1cd6d86b9b22a99e4ee6cc69b48612433ed04bf9c74b7 We are aware that some members are unable to access Hiro. We are investigating with urgency. https://status.ourhiro.io/incident/710389 Fri, 22 Aug 2025 04:51:00 -0000 https://status.ourhiro.io/incident/710389#41753673c25cf3c1b256e628153506f0de54ae5c21dd77ede71d9078dc32255b The team at Kinde, Hiro's authentication provider, have implemented a fix affecting their systems (which caused degraded Hiro access). Access to Hiro is generally restored, but we continue to monitor. https://status.ourhiro.io/incident/710389 Fri, 22 Aug 2025 04:34:00 -0000 https://status.ourhiro.io/incident/710389#fab171e362bd441f5f2608f5e68c4207246491067ab24993285d3db4f8684bac Our third-party authentication provider, Kinde, have identified a performance issue in their systems, which is partially affecting access to Hiro. Access to Hiro may continue to be intermittent as Kinde resolve this issue in their system. https://status.ourhiro.io/incident/710389 Fri, 22 Aug 2025 04:30:00 -0000 https://status.ourhiro.io/incident/710389#011b296fcf39c0c8c0bb8cfcbedd2d766b5cf4bca31320b0b502c53dc93e29f5 Access to the Hiro app is currently affected due to an upstream issue with our third-party authentication provider, Kinde. We are liaising with them to understand the level of impact. https://status.ourhiro.io/incident/704042 Mon, 11 Aug 2025 04:58:00 -0000 https://status.ourhiro.io/incident/704042#e3cdd494662919321c755c2e3ef0abdf0f42e6324328fa3d6bc2b22a2d5f2f03 Access to Hiro has been restored. https://status.ourhiro.io/incident/704042 Mon, 11 Aug 2025 04:56:00 -0000 https://status.ourhiro.io/incident/704042#34f3027063a4b8f972fd26e57de99129da92acff3156c06e67f36a7a594e86f7 We are aware of issues accessing the Hiro app and are investigating with urgency. https://status.ourhiro.io/incident/625354 Thu, 24 Jul 2025 21:43:00 -0000 https://status.ourhiro.io/incident/625354#12668e07ba016590f6fdd10374f43205b7a0a9ab00f1d83e315015956620d43e Access to Hiro has now been restored. Thanks for your patience while we worked through this. https://status.ourhiro.io/incident/625354 Thu, 24 Jul 2025 20:52:00 -0000 https://status.ourhiro.io/incident/625354#7818d5f6777cf336568d3e53e6ee42067092f998f13925a391bf63a91c9f6b98 We are aware of issues where access to the Hiro app is unavailable. We are investigating. https://status.ourhiro.io/incident/579716 Mon, 26 May 2025 01:24:00 -0000 https://status.ourhiro.io/incident/579716#8f948a8d0c5fe2d402967be28d05c3058f84408d9cd9fc4199298a04eb18c29e Login access to Hiro has now been fully restored. Our authentication provider, Kinde, has resolved the issue on their end and confirmed that all customer domains are back online. The root cause was a DDoS attack that affected Kinde’s systems for approximately 30 minutes. They’ve worked with their cloud providers to mitigate the attack and are continuing to monitor closely. Further details will be shared directly through their customer channels. Hiro is now operating normally, and we’ll continue to keep an eye on stability. Thanks again for your patience. https://status.ourhiro.io/incident/579716 Mon, 26 May 2025 01:07:00 -0000 https://status.ourhiro.io/incident/579716#ee336e39a42e7e6058959f3690d4d33de13c3b481317693121e3ba93c797b749 Login access to Hiro is currently working as expected. Our authentication provider, Kinde, has confirmed that customer domains are functioning again and their team is actively monitoring. Given the earlier instability, we’re keeping Hiro in Monitoring status for now while we continue to observe performance. We’ll post a final update once we’re confident the issue has been fully resolved. https://status.ourhiro.io/incident/579716 Mon, 26 May 2025 00:53:00 -0000 https://status.ourhiro.io/incident/579716#6f4e4a4ce79e1bc8ec541d164aa039ecc091cc704a39763e788a0dbcc7811df1 Earlier signs of recovery have not held — Hiro is once again experiencing authentication failures due to an ongoing outage with our upstream provider, Kinde. Their team is continuing work on a resolution, but 5xx errors are still being returned for many requests. Logins and session validation are currently impacted. We’ve returned the service status to Degraded and will keep monitoring closely. We’ll provide another update as soon as more information is available. https://status.ourhiro.io/incident/579716 Mon, 26 May 2025 00:50:00 -0000 https://status.ourhiro.io/incident/579716#c3476be6f8b487dc79d50ae362ea06fcea6c0c54aa2d28accb1f6515bf4bfcaf Access to Hiro appears to be restored, and login functionality is working again. However, our authentication provider (Kinde) has not yet confirmed full resolution of the issue on their status page. They continue to report that some customers may still experience 5xx errors. We’re monitoring closely and will keep this page updated if there are any further disruptions. Thank you again for your patience. https://status.ourhiro.io/incident/579716 Mon, 26 May 2025 00:47:00 -0000 https://status.ourhiro.io/incident/579716#ea7c63c9251df69aebb896824ed2f5ef3f204da45424d76f2c3693108d044142 Access to Hiro is intermittently available. Our authentication provider (Kinde) has begun recovering from their earlier outage, but their status page notes that some customers are still experiencing 5xx errors. As a result, some users may still encounter login failures or session errors. We’ll continue to monitor closely and provide updates as we see stability return. Thank you for your continued patience. https://status.ourhiro.io/incident/579716 Mon, 26 May 2025 00:37:00 -0000 https://status.ourhiro.io/incident/579716#f83707c3b39a20207ecee99338a6dcec50b5ecf041aeb0f01ff09e212930b0fd Our authentication provider, Kinde, has confirmed that some customers are still experiencing 5xx errors. Hiro remains affected — users may be unable to log in, and some active sessions may fail to refresh. Kinde is actively working on a fix, and we are monitoring closely. We’ll post further updates as they become available. https://status.ourhiro.io/incident/579716 Mon, 26 May 2025 00:27:00 -0000 https://status.ourhiro.io/incident/579716#41f6b526dc5347228c726fc4a04d528451afb66805f5d79c5f42dfc3c9e66527 Update: We're currently investigating an issue impacting authentication for the Hiro platform. This is due to an upstream outage with our authentication provider (Kinde), who have confirmed a major service disruption on their status page. Users may experience 500 errors when attempting to log in or load authenticated pages. Existing sessions may also be affected if they require token refresh during this period. We’re monitoring the situation closely and will update this page as soon as more information is available. Next update expected: Within 30 minutes Thank you for your patience, and apologies for the disruption. https://status.ourhiro.io/incident/579716 Mon, 26 May 2025 00:23:00 -0000 https://status.ourhiro.io/incident/579716#09b6fab97fd612ef7a33df11f1cad78604e8059751b213008091928d7d3a286c We are aware of issues affecting access to the Hiro app at the moment. We are investigating with urgency. https://status.ourhiro.io/incident/562200 Tue, 13 May 2025 10:01:22 -0000 https://status.ourhiro.io/incident/562200#32ec3a9e0473dff50cbdc33e1e2b64d2cbe76e8eca1d4323d51c41d9069006df Maintenance completed https://status.ourhiro.io/incident/562200 Tue, 13 May 2025 10:00:28 -0000 https://status.ourhiro.io/incident/562200#bceb5190f50cedeba4ddfd72f0648f6c00e8e249d5d4cacc90fca65e441baa85 We're performing maintenance where the Hiro App may be intermittently unavailable. https://status.ourhiro.io/incident/546612 Thu, 17 Apr 2025 02:38:00 -0000 https://status.ourhiro.io/incident/546612#f6a6b63189c344e838f9e2842f2c142945f69908ded15633d76ca1d627c9bf68 RESOLVED - Access to Hiro has been restored. We are continuing to monitor for stability. https://status.ourhiro.io/incident/546612 Thu, 17 Apr 2025 02:27:00 -0000 https://status.ourhiro.io/incident/546612#3f95cf3af70275bbecc2c8df7a625a8513bdefdee599175f334ea8c1f142ae1c We have identified the issue and are working on a resolution. https://status.ourhiro.io/incident/546612 Thu, 17 Apr 2025 02:21:00 -0000 https://status.ourhiro.io/incident/546612#c75410e011b2d3215dce67928cdd9365384bf4b1597ac872e3c17e37679eaad6 We are aware of an incident affecting access to the Hiro app, where users are experiencing an error message saying ":( Application Error". We are reviewing with urgency. https://status.ourhiro.io/incident/535315 Sat, 12 Apr 2025 13:00:00 -0000 https://status.ourhiro.io/incident/535315#323c83da6c564284ce5e9d857cd63494a7a1c3f9bbdf0008c3933cff13b226ab Maintenance completed https://status.ourhiro.io/incident/535315 Sat, 12 Apr 2025 12:00:16 -0000 https://status.ourhiro.io/incident/535315#6024f5687acf76c8fef81e822d3d173a09e193b2ac54863b11c6569ce609b118 Our external cloud partner will be performing maintenance to Hiro's customer database. During this time, there may be a brief drop in Hiro access. https://status.ourhiro.io/incident/519605 Thu, 27 Feb 2025 00:04:00 -0000 https://status.ourhiro.io/incident/519605#137bda35bec3633e83fb518846f72ac3d2345f978359ef41b5c1ef0218ba3620 Resolved - the issue affecting logging into Hiro has now been resolved by our third-party authentication provider. https://status.ourhiro.io/incident/519605 Wed, 26 Feb 2025 23:49:00 -0000 https://status.ourhiro.io/incident/519605#f154083523293ed38f8ed88ba0657bda38264319711d5146446425f373a282da We are aware that some customers are experiencing an error "500 Internal Server Error" upon first logging into Hiro. This issue is due to an outage with our third-party authentication provider, who are currently investigating this issue. We are closely monitoring their investigations and will provide further updates here once made available to us. https://status.ourhiro.io/incident/485207 Sat, 21 Dec 2024 09:37:20 -0000 https://status.ourhiro.io/incident/485207#9eb415a837c482b4c0a9aaf3000d561b6c0090a9d00bed05ed5fcb12c96c53aa Maintenance completed https://status.ourhiro.io/incident/485207 Sat, 21 Dec 2024 09:36:28 -0000 https://status.ourhiro.io/incident/485207#3cbb4e321ceb0daac1a55021d83eed7e086fb7b9d814308c73155caad96e387d We will be performing an upgrade of our server infrstructure, which may cause approx. 30 minutes of downtime. https://status.ourhiro.io/incident/475081 Tue, 10 Dec 2024 03:20:00 -0000 https://status.ourhiro.io/incident/475081#898f8c4c39261fdc46175e32acc7837cca69e0cd078398b458ae5dd6b35d7edf Update: Access Issue Resolved Incident Summary: Earlier today, some users were unable to sign in to Hiro due to an issue with our third-party authentication provider. Cause: The provider has confirmed that the issue was caused by an unexpected effect during a routine code deployment. Once the problem was identified, the deployment was promptly reversed, and access to Hiro was restored. Resolution: The authentication provider is conducting a detailed analysis of the incident to understand what went wrong and to ensure steps are taken to prevent similar issues in the future. Our Commitment: We understand the importance of uninterrupted access to Hiro for your business. While this issue was outside our direct control, we are working closely with our partners to uphold the reliability you expect from our service. Thank you for your patience and understanding. If you have further questions or concerns, please contact us directly. https://status.ourhiro.io/incident/475081 Tue, 10 Dec 2024 02:01:00 -0000 https://status.ourhiro.io/incident/475081#cbcfbe3dd62a321889fff28d7d0f9f7e555f0ee9557c35137f373344cec3b546 The issue affecting logging into Hiro has been resolved, but we are continuing to monitor the resolution. https://status.ourhiro.io/incident/475081 Tue, 10 Dec 2024 01:55:00 -0000 https://status.ourhiro.io/incident/475081#1d1208a0d7d2a405008b1beddcc54484cf875c434068d3701231c6d447793f14 We are aware some customers are experiencing issues signing into Hiro at the moment. After logging in, you are diverted to a page that says you have been signed out. We are investigating this issue with the highest priority and apologise for any inconvenience.